Privacy Policy

1. Information We Collect

We may collect the following data when you interact with us:

• Full Name
• Passport & ID details
• Contact information (email, phone, address)
• Payment information
• Travel preferences
• Device/browser data (for website analytics)

2. How We Use Your Information

We use your data to:

• Process bookings and payments
• Apply for your Umrah visa
• Communicate important updates
• Improve our website and customer experience
• Send promotional offers (with your consent)

3. Data Sharing

We may share your information with:

• Saudi Embassy/Consulate (for visa processing)
• Hotels, airlines, and transportation partners
• Payment gateways for secure transactions

We do not sell or rent your personal data to third parties.

4. Data Security

We implement standard encryption and security measures to safeguard your information. However, no online transmission is 100% secure.

5. Your Rights

You may:

• Request access to your data
• Ask for correction or deletion
• Opt out of marketing emails at any time

6. Cookies

Our website uses cookies to improve user experience and track usage patterns. You can disable cookies through your browser settings.

7. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Visa Documentation & Biometric Data

• Biometric data collection occurs through the Saudi Visa Bio App or Etimad Centers during processing.
• Once documents reach "Sent to Embassy" status, the company assumes no control over timeline or decisions.
• Further clearance procedures and associated fees remain the passenger's responsibility.

Your biometric data and documentation are shared only with authorized visa processing partners and government entities in compliance with Saudi visa regulations.